Customer Service Representative - Retail Store (Yogyakarta)

Join DM Group Jogja as a Customer Service Representative and become the face of our retail operations in Yogyakarta! In this dynamic role, you will engage directly with customers, deliver exceptional service, and drive sales by understanding their needs and preferences. With a focus on customer satisfaction and a commitment to excellence, you will be part of a team that ensures every interaction leaves a lasting positive impression.

At DM Group Jogja, we are a leading retail company in Yogyakarta, known for our wide range of products and commitment to customer service. Our retail stores are the heart of our operations, and we are looking for a dedicated and enthusiastic individual to join our team. This role offers a unique opportunity to grow within a supportive and dynamic environment, with opportunities for career advancement and professional development.

As a Customer Service Representative, you will be responsible for providing outstanding customer service, handling customer inquiries, and resolving any issues that may arise. You will work closely with our sales team to ensure that our customers receive the best possible shopping experience. This role is perfect for someone who is passionate about customer service and wants to make a difference in the retail industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
• Handle customer inquiries, complaints, and requests, ensuring a positive and satisfactory resolution.
• Assist in the sales process by recommending products and services that meet the customer's needs.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with the sales team to ensure a seamless shopping experience for our customers.
• Promote our products and services, both in-store and online, to drive sales and customer engagement.
• Ensure that our retail stores are clean, organized, and stocked with the necessary products.
• Stay informed about our products and services to provide accurate and helpful information to customers.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, retail, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work well under pressure and meet deadlines.
• Familiarity with retail software and point-of-sale (POS) systems.
• Ability to lift and carry heavy items up to 20 kg.
• Friendly and approachable demeanor.
• High school diploma or equivalent.

🛠️ Keahlian

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