CRM Executive - Luxury Jewellery Brand (Bali, Indonesia)

Join Meyson Jewellery Pte Ltd, a prestigious luxury jewellery brand, as our CRM Executive in the breathtaking island of Bali, Indonesia. This is a unique opportunity to blend your passion for customer relationship management with the art of high-end jewellery. As a CRM Executive, you'll be the heart of our customer relations, ensuring our clients receive the finest service and attention to detail that Meyson is renowned for. With a vibrant and diverse customer base, you'll have the chance to build lasting relationships and contribute to the growth of our brand in this enchanting location.

In this role, you'll manage our customer database using Salesforce, a leading CRM platform, and other related tools like HubSpot and Zendesk. You'll be responsible for maintaining high customer satisfaction scores, organising and executing customer engagement strategies, and providing exceptional service to our valued clients. This position offers a dynamic and rewarding environment where your skills and creativity can thrive, all while being part of a global luxury brand.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain the customer database using Salesforce and other CRM tools.
• Organise and execute customer engagement strategies to enhance customer loyalty and satisfaction.
• Provide exceptional customer service and support to our clients.
• Analyse customer data to identify trends and opportunities for improvement.
• Collaborate with the marketing and sales teams to develop and implement customer retention strategies.
• Ensure timely and accurate communication with customers.
• Maintain high customer satisfaction scores through regular feedback and follow-ups.
• Stay updated with industry trends and best practices in customer relationship management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in a CRM or customer service role, preferably in the luxury goods industry.
• Proven experience with Salesforce and other CRM software.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent organisational and time management skills.
• Fluency in English, both written and spoken.
• Understanding of the luxury jewellery market and customer preferences.

🛠️ Keahlian

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